Patient and family bill of Rights & Responsibilities

Being a valued patient in the Dubai Health authority, you and your family have the following rights:

1. Receive a written copy of the Patient and Family bill of Rights from reception, registration office or Communication and Customer Relations Office. If, for any reason, you don’t understand them, please contact the administrative Officer in the Health Center or Communication and Customer Relations Office (Toll free No: 800342 or 800DHA) for any help including providing an interpreter (if any).

2. Receive impartial care respecting your personal values and beliefs from all staff without discrimination, according to DHA rules and regulations.

3. Receive comprehensive medical care aiming at reaching proper medical diagnosis and treatment of your illness and/or injury.

4. Receive immediate care in emergency cases.

5. Know the identity (name & specialty) of the physician responsible for your care.

6. Receive from the health care team in a simple understandable manner comprehensive information about your diagnosis, proposed treatment, any changes in your health status and causes of such changes, alternative treatment, probabilities of treatment success or failure, therapy advantages and disadvantages (if any), possible problems related to treatment and expected results of ignoring the treatment.

7. Have an interpreter (upon availability) if the language presents a barrier to understanding details of your comprehensive medical care.

8. You have the right to have a person of one’s own sex present during certain parts of a physical examination, treatment or procedure performed by a health professional of the opposite sex and the right not to remain disrobed any longer than is required for accomplishing the medical purpose for which disrobing was needed.

9. Participate in your care decision-making. DHA encourage patients, parents, or legal guardians, to the extent they wish, to participate in planning and implementing the treatment with nurses and physicians.

10. Obtain a medical report and a copy of medical test results from the medical records section (upon your request), for which the health center will charge according to DHA rules and regulations.

11. Enjoy privacy while carrying out all examinations, procedures, and treatment at the health center, and confidentiality of all your information.

12. Choose the treating doctor (depends on availability), in addition to reject him/her upon furnishing a genuine reason.

13. Refuse the treatment (if wish so). Thus, the treatment doctor must inform you of the medical consequences of your refusal. Accordingly, you shall sign a form prepared to that effect.

14. Refuse examination or access to your treatment details by any person not directly responsible for your care. For persons who are not directly involved in your treatment, must have your prior permission to attend your case discussion, examination and treatment.

15. Be protected during treatment from any physical, verbal or psychological assault.

16. Receive information from the treating doctor (in case you would like to donate any body organ) about donation process including advantages and disadvantages (if any).

17. Have a family member or guardian as an escort depending on your health status, as per DHA rules and regulations. However; due to medical reasons, certain units do not allow this.

18. Receive complete explanation of causes to be transferred to another care center (should need arise), consequent obligations (financial and administrative, if any) and alternatives.

 Then, the Health Center management will take all necessary arrangements to obtain the alternate medical center approval to receive the referred patient before starting the transfer process.

19. Receive upon your request an itemized bill explaining all charges regardless paid by yourself or by another source.

20. Complain, suggest and comment on services through Communication and Customer Relations Office (Toll Free 800342).

21. View your medical record under the supervision of the treating doctor or a medical team staff, according to DHA rules and regulations.

22. DHA respects your right to appropriate assessment and management of pain through evidence based practices and provides you with all necessary information in this regard.

23. In case of any new scientific research conducted by DHA pertaining to your treatment, your doctor will inform you on all related issues including potential benefits and risks, therapeutic alternatives and medical research protocol details.

24. If you are asked to participate in medical research, you have the right to give a written consent or refuse. On the other hand, you have the right to end your participation at any time for any reason, noting that this will not compromise the quality of medical services provided to you.

25. DHA is committed to provide terminally ill and dying patients with decent and compassionate care respecting their unique needs, according to DHA rules and regulations.

Being a valued patient in Dubai Health Authority, you and your family have the following responsibilities:

1. Respect the Health Center’s rules and regulations.

2. Show consideration for others and deal with other patients and staff with respect.

3. Respect the privacy and comfort of other patients.

4. Provide complete and accurate information about present complaints, past illness, pervious hospitalization and treatment and any known allergy.

5. Follow the treating doctor’s instructions.

6. Give your written General Consent for treatment at DHA upon visit to the Health Center.

7. Give your written informed consent before any minor surgery, anesthesia or any other procedures that entail your written consent (according to DHA rules and regulations); after receiving all information that you may need. This must include the procedure benefits, available alternatives and all possible risks (if any).

8. Hold the responsibility for refusing or not following the treatment plan, after being informed of consequences.

9. Avoid delay in taking appointment from the Medical Records section, as soon as it is requested by the doctor.

10. Attend the appointment on time. If you want to cancel it, inform the Medical Records Section 48 hours in advance.

11. Respect the priority given to emergency cases.

12. Observe safety regulations including the no-smoking policy, maintaining the cleanliness of the place, hand hygiene, etc.

13. Ensure that financial obligations due for DHA are fulfilled promptly (if any).

14. Give requested samples and attend medical check up on time.

15. Avoid bringing valuables personal belongings to the Health Center. The Health center will not be held responsible for damage or loss of such belongings. However, in emergency cases, you must notify nurses and give them these valuables in the presence of the Health Center’s security staff against duly signed special forms.

 You must keep a copy of this form and verify the recipient’s official identity. The Health Center management is not responsible for any consequences resulting from non-adherence to above instructions.

وﺛﻴﻘﺔ ﺣﻘﻮق و واﺟﺒﺎت اﻟﻤﺮﺿﻰ وﻋﺎﺋﻼﺗﻬﻢ

ﻛﻮﻧﻚ ﻣﺮﻳﺾ ﻣﻬﻢ ﻟﺪى ﻫﻴﺌﺔ اﻟﺼﺤﺔ ﻓﻲ دﺑﻲ، ﻟﻚ وﻟﻌﺎﺋﻠﺘﻚ اﻟﺤﻘﻮق اﻟﺘﺎﻟﻴﺔ:

  1. اﻟﺤﺼﻮل ﻋﻠﻰ ﻧﺴﺨﺔ ﻣﻦ ﻫﺬه اﻟﺤﻘﻮق ﻣﻦ ﻣﻜﺘﺐ اﻻﺳﺘﻘﺒﺎل أو ﻣﻜﺘﺐ اﻟﺘﺴﺠﻴﻞ. إذا  ﻟﻢ ﺗﺴﺘﻄﻊ ﻓﻬﻢ ﻣﻀﻤﻮن ﻫﺬه اﻟﻮﺛﻴﻘﺔ لأي ﺳﺒﺐ ﻣﻦ الأﺳﺒﺎب، اﻟﺮﺟﺎء اﻟﺘﻮاﺻﻞ ﻣﻊ ﻣﻜﺘﺐ ﺧﺪﻣﺔ اﻟﻌﻤﻼء ﻟﻄﻠﺐ اﻟﻤﺴﺎﻋﺪة ﺑﻤﺎ ﻓﻲ ذﻟﻚ ﺗﻮﻓﻴﺮ ﻣﺘﺮﺟﻢ إن وﺟﺪ (الأرﻗﺎم ﻣﺘﻮﻓﺮة ﻓﻲ اﻟﺼﻔﺤﺔ الأﻣﺎﻣﻴﺔ).
  2. 2.        ﺗﻠﻘﻲ رﻋﺎﻳﺔ ﺻﺤﻴﺔ ﻋﺎدﻟﺔ ﺗﺘﺴﻢ ﺑﺎﻟﻤﺴﺎواة ﻣﻊ اﺣﺘﺮام ﻗﻴﻤﻚ وﻣﻌﺘﻘﺪاﺗﻚ اﻟﺸﺨﺼﻴﺔ  ﻣﻦ ﻗﺒﻞ ﺟﻤﻴﻊ اﻟﻌﺎﻣﻠﻴﻦ وﻓﻘﺎ ﻟﻘﻮاﻋﺪ وﻟﻮاﺋﺢ ﻫﻴﺌﺔ اﻟﺼﺤﺔ ﺑﺪﺑﻲ.
  3. اﻟﺤﺼﻮل ﻋﻠﻰ رﻋﺎﻳﺔ ﺻﺤﻴﺔ ﺷﺎﻣﻠﺔ ﺗﻬﺪف إﻟﻰ ﺗﺸﺨﻴﺺ وﻋﻼج ﺳﻠﻴﻢ ﻟﻤﺮﺿﻚ و/ أو  إﺻﺎﺑﺘﻚ.
  4. 4.        ﺗﻠﻘﻲ رﻋﺎﻳﺔ ﻓﻮرﻳﺔ ﻓﻲ اﻟﺤﺎﻻت اﻟﻄﺎرﺋﺔ.
  5. 5.        ﻣﻌﺮﻓﺔ اﺳﻢ وﺗﺨﺼﺺ اﻟﻄﺒﻴﺐ اﻟﻤﺴﺆول ﻋﻦ رﻋﺎﻳﺘﻚ.
  6. 6.        اﻟﺤﺼﻮل ﻋﻠﻰ ﻣﻌﻠﻮﻣﺎت ﺷﺎﻣﻠﺔ ﻋﻦ ﺗﺸﺨﻴﺼﻚ ﻣﻊ اﻟﻤﻘﺘﺮﺣﺎت اﻟﻌﻼﺟﻴﺔ ﻟﻤﺮﺿﻚ  وإﺧﺒﺎرك ﻋﻦ أي ﺗﻐﻴﻴﺮات ﻓﻲ ﺣﺎﻟﺘﻚ اﻟﺼﺤﻴﺔ وأﺳﺒﺎﺑﻬﺎ. وﻛﺬﻟﻚ ﻟﻚ اﻟﺤﻖ أن ﺗﻌﺮف ﻋﻦ اﻟﻌﻼﺟﺎت اﻟﺒﺪﻳﻠﺔ وﻓﺮص ﻧﺠﺎﺣﻬﺎ. وﻟﻚ اﻟﺤﻖ أﻳﻀﺎ أن ﺗﻌﺮف ﻣﺰاﻳﺎ ﻋﻼﺟﻚ ﻣﻊ اﻟﻤﺸﺎﻛﻞ اﻟﻤﺤﺘﻤﻠﺔ وﻧﺘﺎﺋﺞ ﺗﺠﺎﻫﻠﻚ ﻟﻠﻌﻼج. ﺳﺘﻘﺪم ﻟﻚ ﻫﺬه اﻟﻤﻌﻠﻮﻣﺎت ﺑﻄﺮﻳﻘﺔ ﺑﺴﻴﻄﺔ وﻣﻔﻬﻮﻣﺔ.
  7. اﻟﺤﺼﻮل ﻋﻠﻰ ﻣﺘﺮﺟﻢ )إن أﻣﻜﻦ( ﻓﻲ ﺣﺎل وﺟﻮد ﻋﻮاﺋﻖ ﻟﻐﻮﻳﺔ ﺗﻤﻨﻌﻚ ﻣﻦ ﻓﻬﻢ  ﺗﻔﺎﺻﻴﻞ ﺣﺎﻟﺘﻚ اﻟﺼﺤﻴﺔ.
  8. إﻋﻄﺎء ﻣﻮاﻓﻘﺔ ﻣﻜﺘﻮﺑﺔ ﻋﻠﻰ اﻻﺳﺘﺸﺎرة اﻟﻄﺒﻴﺔ ﻋﻨﺪ ﺗﺴﺠﻴﻠﻚ ﻟﻌﻼج ﻓﻲ اﻟﻤﺮﻛﺰ  اﻟﺼﺤﻲ.
  9. 9.        إﻋﻄﺎء ﻣﻮاﻓﻘﺔ ﻣﻜﺘﻮﺑﺔ ﻗﺒﻞ إﺟﺮاء أي ﻋﻤﻠﻴﺔ ﺟﺮاﺣﻴﺔ أو إﺟﺮاء ﻣﻨﻈﺎر أو ﻋﻤﻠﻴﺔ ﺗﺨﺪﻳﺮ  أو ﻧﻘﻞ دم وﻣﺸﺘﻘﺎﺗﻪ أو أﻳﺔ إﺟﺮاءات ﻃﺒﻴﺔ أﺧﺮى ﺗﺘﻄﻠﺐ ﻣﻮاﻓﻘﺔ ﺧﻄﻴﺔ ﻣﻨﻚ )وﻓﻘﺎ ﻟﻘﻮاﻋﺪ وﻟﻮاﺋﺢ ﻫﻴﺌﺔ اﻟﺼﺤﺔ ﺑﺪﺑﻲ( وذﻟﻚ ﺑﻌﺪ ﺣﺼﻮﻟﻚ ﻋﻠﻰ ﻛﺎﻓﺔ اﻟﻤﻌﻠﻮﻣﺎت اﻟﻼزﻣﺔ. ﺗﺸﻤﻞ ﻫﺬه اﻟﻤﻌﻠﻮﻣﺎت ﻓﻮاﺋﺪ اﻟﻌﻤﻠﻴﺔ واﻟﺒﺪاﺋﻞ اﻟﻤﺘﺎﺣﺔ واﻟﻤﺨﺎﻃﺮ اﻟﻤﺤﺘﻤﻠﺔ وﻣﻌﻠﻮﻣﺎت أﺧﺮى ﺣﺴﺐ اﻟﺤﺎﺟﺔ.
  10. المشاركة في اتخاذ القرارات الخاصة برعايتك الصحية. وهيئة الصحة بدبي تشجع المرضى والوالدين والأوﺻﻴﺎء اﻟﻘﺎﻧﻮﻧﻴﻴﻦ ﻟﻠﻤﺸﺎرﻛﺔ ﻓﻲ ﺗﺨﻄﻴﻂ وﺗﻨﻔﻴﺬ اﻟﻌﻼج ﻣﻊ الأﻃﺒﺎء واﻟﻤﻤﺮﺿﺎت.
  11. اﻟﺤﺼﻮل ﻋﻠﻰ ﺗﻘﺮﻳﺮ ﻃﺒﻲ وﻧﺴﺨﺔ ﻣﻦ ﻧﺘﺎﺋﺞ ﻓﺤﻮﺻﺎﺗﻚ اﻟﻄﺒﻴﺔ ﻣﻦ ﻗﺴﻢ اﻟﺴﺠﻼت  اﻟﻄﺒﻴﺔ (ﺑﻨﺎء ﻋﻠﻰ ﻃﻠﺒﻚ)ﻋﻠﻤﺎ أﻧﻬﺎ ﻣﺮﺗﺒﻄﺔ ﺑﺮﺳﻮم وﻓﻘﺎ ﻟﻘﻮاﻋﺪ وﻟﻮاﺋﺢ ﻫﻴﺌﺔ اﻟﺼﺤﺔ ﺑﺪﺑﻲ.
  12. اﻟﺘﻤﺘﻊ ﺑﺎﻟﺨﺼﻮﺻﻴﺔ أﺛﻨﺎء ﺟﻤﻴﻊ ﻓﺤﻮﺻﺎﺗﻚ وإﺟﺮاءاﺗﻚ وﻋﻼﺟﻚ ﻓﻲ اﻟﻤﺮﻛﺰ اﻟﺼﺤﻲ  واﻟﺤﻔﺎظ ﻋﻠﻰ ﺳﺮﻳﺔ ﺟﻤﻴﻊ اﻟﻤﻌﻠﻮﻣﺎت اﻟﺨﺎﺻﺔ ﺑﻚ.
  13. اﺧﺘﻴﺎر اﻟﻄﺒﻴﺐ اﻟﻤﺸﺮف ﻋﻠﻰ ﻋﻼﺟﻚ ﺿﻤﻦ ﻣﺎ ﻫﻮ ﻣﺘﻮﻓﺮ ﻓﻲ اﻟﻤﺮﻛﺰ اﻟﺼﺤﻲ.
  14. رﻓﺾ اﻟﻌﻼج! وﺑﺎﻟﺘﺎﻟﻲ…. ﻳﺠﺐ ﻋﻠﻲ اﻟﻄﺒﻴﺐ اﻟﻤﻌﺎﻟﺞ إﺑﻼﻏﻚ ﺑﺎﻟﻌﻮاﻗﺐ اﻟﻄﺒﻴﺔ  ﻟﻘﺮارك. ﻛﻤﺎ ﻳﺠﺐ ﺗﻮﻗﻴﻌﻚ ﻋﻠﻰ اﺳﺘﻤﺎرة ﺗﻘﺮ ﻓﻴﻬﺎ ﺑﺬﻟﻚ.
  15. رﻓﻀﻚ ﻟﻠﻌﻼج أو ﺟﺰء ﻣﻨﻪ دون اﻟﺮﺟﻮع إﻟﻰ اﻟﻄﺒﻴﺐ اﻟﻤﺸﺮف ﻋﻠﻰ ﻋﻼﺟﻚ ﺳﻴﺘﻢ إﺧﺒﺎرك ﺳﻴﺘﻢ إﺧﺒﺎرك ﻓﻲ ﻫﺬه اﻟﺤﺎﻟﺔ ﺑﺘﺒﻌﻴﺎت ﻗﺮارك.
  16. 16.     ﺣﻤﺎﻳﺘﻚ ﻣﻦ أي إﺳﺎءة ﺟﺴﺪﻳﺔ أو ﻟﻔﻈﻴﺔ أو أي اﻋﺘﺪاء ﻧﻔﺴﻲ أﺛﻨﺎء ﺗﻠﻘﻴﻚ اﻟﻌﻼج.
  17. 17.     ﺗﻠﻘﻲ اﻟﻤﻌﻠﻮﻣﺎت ﻣﻦ اﻟﻄﺒﻴﺐ اﻟﻤﻌﺎﻟﺞ (ﻓﻲ ﺣﺎل ﻛﻨﺖ ﺗﺮﻏﺐ ﺑﺎﻟﺘﺒﺮع ﺑﺄي ﻋﻀﻮ ﻣﻦ أﻋﻀﺎء اﻟﺠﺴﻢ)ﻋﻦ ﻋﻤﻠﻴﺔ اﻟﺘﺒﺮع ﺑﻤﺎ ﻓﻲ ذﻟﻚ اﻟﻤﻨﺎﻓﻊ واﻟﻤﺴﺎوئ اﻟﻤﺤﺘﻤﻠﺔ.
  18. 18.     ﻣﺮاﻓﻘﺔ أﺣﺪ أﻓﺮاد أﺳﺮﺗﻚ أو وﻟﻲ أﻣﺮك وﻓﻘﺎ ﻟﺤﺎﻟﺘﻚ اﻟﺼﺤﻴﺔ ﻳﺘﻢ وﻓﻘﺎ ﻟﻘﻮاﻋﺪ وﻟﻮاﺋﺢ ﻫﻴﺌﺔ اﻟﺼﺤﺔ ﺑﺪﺑﻲ.
  19. ﺗﻠﻘﻲ ﺗﻔﺴﻴﺮا ﺷﺎﻣﻼ ﻓﻲ ﺣﺎل وﺟﻮب ﻧﻘﻠﻚ إﻟﻰ ﻣﺮﻛﺰ ﻃﺒﻲ أﺧﺮ، وﻣﻨﺎﻗﺸﺔ اﻟﺒﺪاﺋﻞ اﻟﻤﺘﻮﻓﺮة. ﺳﺘﺘﺨﺬ إدارة اﻟﻤﺮﻛﺰ ﺟﻤﻴﻊ الإﺟﺮاءات اﻟﻼزﻣﺔ ﻟﻨﻘﻠﻚ ﻣﻊ اﻟﺤﺼﻮل ﻋﻠﻰ اﻟﻤﻮاﻓﻘﺔ ﻣﻦ اﻟﻤﺮﻛﺰ اﻟﻄﺒﻲ ﻻﺳﺘﻘﺒﺎﻟﻚ وذﻟﻚ ﻗﺒﻞ اﻟﺒﺪء ﺑﻌﻤﻠﻴﺔ اﻟﻨﻘﻞ. وﺳﻴﺘﻢ إﺧﺒﺎرك ﺑﺎﻻﻟﺘﺰاﻣﺎت الإدارﻳﺔ أو اﻟﻤﺎﻟﻴﺔ اﻟﻤﺘﻮﺟﺒﺔ إن وﺟﺪت.
  20. ﺗﻠﻘﻲ ﻓﺎﺗﻮرة ﻣﻔﺼﻠﺔ ﺗﺸﺮح ﺟﻤﻴﻊ اﻟﺮﺳﻮم اﻟﺘﻲ ﻳﺘﻮﺟﺐ دﻓﻌﻬﺎ ﺑﻐﺾ اﻟﻨﻈﺮ ﻋﻦ  ﻣﻦ ﺳﻴﺪﻓﻌﻬﺎ ﺳﻮاء ﻛﻨﺖ أﻧﺖ أو أي ﻣﺼﺪر آﺧﺮ.
  21. 21.     ﺗﻘﺪﻳﻢ اﻗﺘﺮاﺣﺎﺗﻚ وﺷﻜﺎوﻳﻚ ﻟﻤﻜﺎﺗﺐ ﺧﺪﻣﺔ اﻟﻌﻤﻼء أو ﻋﻦ ﻃﺮﻳﻖ ﺧﺪﻣﺔ اﺳﺘﻘﺒﺎل اﻟﻤﻘﺘﺮﺣﺎت وﻧﻈﺎم اﻟﺸﻜﺎوى اﻻﻟﻜﺘﺮوﻧﻴﺔ
  22. يمكنك الاطلاع على سجلك الطبي تحت إشراف طبيبك المعالج أو أحد موظفي الفريق الطبي وفقا لقواعد ولوائح هيئة الصحة في دبي
  23. ﺗﺤﺘﺮم ﻫﻴﺌﺔ اﻟﺼﺤﺔ ﻓﻲ دﺑﻲ ﺣﻘﻚ ﻓﻲ اﻟﺤﺼﻮل ﻋﻠﻰ ﺗﻘﻴﻴﻢ ﻣﻨﺎﺳﺐ ﻟﺸﻜﻮاك ﻣﻦ الألم ﻣﻦ ﺧﻼل إﺗﺒﺎع ﻋﻼج ﻃﺒﻲ ﻋﻠﻤﻲ ﻣﻌﺮوف ﻣﻊ إﻋﻄﺎﺋﻚ ﺟﻤﻴﻊ اﻟﻤﻌﻠﻮﻣﺎت اﻟﻼزﻣﺔ.
  24. ﻓﻲ ﺣﺎل وﺟﻮد أي ﺑﺤﺚ ﻋﻠﻤﻲ ﺟﺪﻳﺪ ﺗﻘﻴﻤﻪ ﻫﻴﺌﺔ اﻟﺼﺤﺔ ﺑﺪﺑﻲ ﻣﺘﻌﻠﻘﺔ ﺑﻌﻼﺟﻚ،  ﺳﻴﺨﺒﺮك اﻟﻄﺒﻴﺐ ﺑﻜﻞ اﻟﻤﻌﻠﻮﻣﺎت اﻟﻼزﻣﺔ ﺑﻬﺬا اﻟﺨﺼﻮص ﻣﻊ اﻟﻔﻮاﺋﺪ واﻟﻤﺨﺎﻃﺮ اﻟﻤﺤﺘﻤﻠﺔ واﻟﺒﺪاﺋﻞ اﻟﻌﻼﺟﻴﺔ اﻟﻤﺘﻮﻓﺮة ﻣﻊ ﺗﻔﺎﺻﻴﻞ ﺑﺮوﺗﻮﻛﻮل ﻫﺬا اﻟﺒﺤﺚ.
  25. إذا ﻃﻠﺐ ﻣﻨﻚ إﺧﻀﺎع ﺣﺎﻟﺘﻚ اﻟﻄﺒﻴﺔ لأﻧﺸﻄﺔ اﻟﺒﺤﻮث اﻟﻌﻠﻤﻴﺔ، ﻟﺪﻳﻚ اﻟﺤﻖ ﻓﻲ إﻋﻄﺎء  ﻣﻮاﻓﻘﺔ أو رﻓﺾ ذﻟﻚ. ﻟﺪﻳﻚ اﻟﺤﻖ أﻳﻀﺎ ﻓﻲ اﻻﻧﺴﺤﺎب ﻣﻦ اﻟﻤﺸﺎرﻛﺔ ﻓﻲ اﻟﺒﺤﺚ اﻟﻄﺒﻲ ﻓﻲ أي وﻗﺖ ولأي ﺳﺒﺐ، وﻟﻦ ﻳﺆﺛﺮ ﻗﺮارك ﺳﻠﺒﺎ ﻋﻠﻰ ﺟﻮدة اﻟﺨﺪﻣﺎت اﻟﻄﺒﻴﺔ اﻟﻤﻘﺪﻣﺔ ﻟﻚ.
  26. ﺗﻠﺘﺰم ﻫﻴﺌﺔ اﻟﺼﺤﺔ ﺑﺪﺑﻲ ﺑﺘﻘﺪﻳﻢ رﻋﺎﻳﺔ ﻛﺮﻳﻤﺔ ﻟﻠﻤﺮﺿﻰ اﻟﺬﻳﻦ ﻳﻌﺎﻧﻮن ﻣﻦ أﻣﺮاض ﻻ  ﺷﻔﺎء ﻣﺮﺟﻮ ﻣﻨﻬﺎ ﻣﻊ اﺣﺘﺮام ﻛﺮاﻣﺘﻬﻢ واﺣﺘﻴﺎﺟﺎﺗﻬﻢ وﻓﻘﺎ ﻟﻘﻮاﻋﺪ وﻗﻮاﻧﻴﻦ ﻫﻴﺌﺔ اﻟﺼﺤﺔ ﺑﺪﺑﻲ

ﻛﻮﻧﻚ ﻣﺮﻳﺾ ﻣﻬﻢ ﻟﺪى ﻫﻴﺌﺔ اﻟﺼﺤﺔ ﺑﺪﺑﻲ، ﻟﺪﻳﻚ وﻟﻌﺎﺋﻠﺘﻚ اﻟﻤﺴﺆوﻟﻴﺎت اﻟﺘﺎﻟﻴﺔ:

  1. اﺣﺘﺮام ﻗﻮاﻋﺪ وﻗﻮاﻧﻴﻦ اﻟﻤﺮﻛﺰ اﻟﺼﺤﻲ.
  2. ﻣﺮاﻋﺎة اﻟﻤﺮﺿﻰ الآﺧﺮﻳﻦ واﺣﺘﺮام ﺟﻤﻴﻊ اﻟﻌﺎﻣﻠﻴﻦ.
  3. اﺣﺘﺮام ﺧﺼﻮﺻﻴﺔ وراﺣﺔ اﻟﻤﺮﺿﻰ الآﺧﺮﻳﻦ.
  4. إﻋﻄﺎء ﻣﻌﻠﻮﻣﺎت ﻛﺎﻣﻠﺔ ودﻗﻴﻘﺔ ﻋﻦ ﺣﺎﻟﺘﻚ اﻟﺼﺤﻴﺔ اﻟﺤﺎﻟﻴﺔ واﻟﺴﺎﺑﻘﺔ وﻋﻦ أي ﻋﻼج ﺳﺎﺑﻖ وﻋﻦ أي ﺣﺴﺎﺳﻴﺔ إن وﺟﺪت.
  5. اتباع تعليمات الطبيب المعالج.
  6. ﺗﺤﻤﻞ اﻟﻤﺴﺆوﻟﻴﺔ اﻟﻜﺎﻣﻠﺔ ﻋﻨﺪ رﻓﻀﻚ أو ﻋﺪم إﺗﺒﺎﻋﻚ ﻟﺨﻄﺔ اﻟﻌﻼج وذﻟﻚ ﺑﻌﺪ إﺑﻼﻏﻚ ﺑﺎﻟﻌﻮاﻗﺐ اﻟﻤﺘﺮﺗﺒﺔ ﻋﻠﻰ ذﻟﻚ.
  7. ﺗﻔﺎدي اﻟﺘﺄﺧﻴﺮ ﻓﻲ أﺧﺬ اﻟﻤﻮاﻋﻴﺪ ﻣﻦ ﻗﺴﻢ اﻟﺴﺠﻼت اﻟﻄﺒﻴﺔ ﺑﻨﺎء ﻋﻠﻰ ﻃﻠﺐ ﻃﺒﻴﺒﻚ.
  8. ﺣﻀﻮر ﻣﻮﻋﺪك ﻓﻲ اﻟﻮﻗﺖ اﻟﻤﺤﺪد. وإن ﻛﻨﺖ ﺗﺮﻏﺐ ﻓﻲ إﻟﻐﺎء اﻟﻤﻮﻋﺪ ﻋﻠﻴﻚ إﺑﻼغ  ﻗﺴﻢ اﻟﻤﻮاﻋﻴﺪ ﻗﺒﻞ 48 ﺳﺎﻋﺔ ﻣﻦ اﻟﻤﻮﻋﺪ
  9. اﺣﺘﺮام إﻋﻄﺎء الأوﻟﻴﺔ ﻟﻠﺤﺎﻟﺔ اﻟﻄﺎرﺋﺔ.
  10. اﻻﻟﺘﺰام ﺑﻘﻮاﻋﺪ اﻟﺴﻼﻣﺔ ﺑﻤﺎ ﻓﻲ ذﻟﻚ ﺳﻴﺎﺳﺔ ﻋﺪم اﻟﺘﺪﺧﻴﻦ واﻟﻤﺤﺎﻓﻈﺔ ﻋﻠﻰ ﻧﻈﺎﻓﺔ اﻟﻤﻜﺎن.
  11. ﺿﻤﺎن اﻟﻮﻓﺎء ﺑﺎﻻﻟﺘﺰاﻣﺎت اﻟﻤﺎﻟﻴﺔ اﻟﻤﺴﺘﺤﻘﺔ ﻟﻬﻴﺌﺔ اﻟﺼﺤﺔ ﺑﺪﺑﻲ ﻓﻲ اﻟﻮﻗﺖ اﻟﻤﺤﺪد إن وﺟﺪت.
  12. إﻋﻄﺎء اﻟﻌﻴﻨﺎت اﻟﻤﻄﻠﻮﺑﺔ واﻟﺤﻀﻮر ﻟﻠﻔﺤﻮﺻﺎت اﻟﻄﺒﻴﺔ ﻓﻲ اﻟﻮﻗﺖ اﻟﻤﺤﺪد دون أي ﺗﺄﺧﻴﺮ.
  13. ﺗﺠﻨﺐ ﺟﻠﺐ ﻣﻤﺘﻠﻜﺎﺗﻚ اﻟﺸﺨﺼﻴﺔ اﻟﻘﻴﻤﺔ إﻟﻰ اﻟﻤﺮﻛﺰ اﻟﺼﺤﻲ، إذ ﻟﻦ ﻳﺘﺤﻤﻞ اﻟﻤﺮﻛﺰ اﻟﺼﺤﻲ ﻣﺴﺆوﻟﻴﺔ ﻫﺬه اﻟﻤﻤﺘﻠﻜﺎت. وﻓﻲ اﻟﺤﺎﻻت اﻟﻄﺎرﺋﺔ ﻋﻠﻴﻚ إﺧﺒﺎر اﻟﻤﻤﺮﺿﺎت وإﻳﺪاع ﻫﺬه الأﺷﻴﺎء ﻟﺪﻳﻬﻢ ﺑﺤﻀﻮر أﺣﺪ ﻣﻮﻇﻔﻲ الأﻣﻦ ﻣﻊ اﻟﺘﻮﻗﻴﻊ ﻋﻠﻰ اﺳﺘﻤﺎرة ﺧﺎﺻﺔ. وﻋﻠﻴﻚ اﻻﺣﺘﻔﺎظ ﺑﻨﺴﺨﺔ ﻣﻦ ﻫﺬه اﻻﺳﺘﻤﺎرة واﻟﺘﺤﻘﻖ ﻣﻦ ﻫﻮﻳﺔ اﻟﻤﺴﺘﻠﻢ اﻟﺮﺳﻤﻴﺔ. ﻟﻦ ﺗﺘﺤﻤﻞ الإدارة ﻋﻮاﻗﺐ ﻋﺪم إﺗﺒﺎع اﻻرﺷﺎدات اﻟﻤﺬﻛﻮرة أﻋﻼه. 
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